Contact, Concerns & Complaints

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General Inquiries

For general information about Meighen Health Centre, including both long-term care and retirement residence services, please contact:

Phone: 416-481-9449
Address: 155 Millwood Road, Toronto, ON M4S 1J6
Email: MeighenHC.Administration@salvationarmy.ca

Long-Term Care Inquiries

Isabel & Arthur Meighen Manor

Long-Term Care Home: Isabel & Arthur Meighen Manor
Address: 155 Millwood Road, Toronto, ON M4S 1J6
Approximate Number of Licensed Beds: 168
Licensee: The Governing Council of the Salvation Army in Canada

For information specific to Isabel & Arthur Meighen Manor, our long-term care home, please contact:

Role Name Telephone Email
Administrator / Executive Director Monica Klein-Nouri 416-481-9449 ext. 104 monica.klein-nouri@salvationarmy.ca
Director of Care / Director of Nursing and Personal Care Nazila Afghani 416-481-9449 ext. 419 nazila.afghani@salvationarmy.ca
Infection Prevention and Control Lead Katrina Mancenido 416-481-9449 ext. 303 katrina.mancenido@salvationarmy.ca
Licensee / Senior Officer Contact Jennifer Hillier   Jennifer.Hillier@salvationarmy.ca

Long-Term Care Placement Inquiries

For long-term care placement inquiries, including how to apply for long-term care or request information about placement, please contact Ontario Health atHome.

Ontario Health atHome: 1-833-515-1234
Website: https://www.ontariohealthathome.ca

Ontario Health atHome is responsible for coordinating long-term care placement and can provide information about eligibility, applications, waitlists, and next steps.

Retirement Residence Inquiries

Meighen Retirement Residence

For information specific to Meighen Retirement Residence, our retirement residence for seniors, please contact:

Phone: 416-481-5557
Email: aziz.el-homsi@salvationarmy.ca
Address: 84 Davisville Avenue, Toronto, ON M4S 1G1

Hours of Operation

Our administration office is open:

Monday to Friday: 9:00 a.m. to 5:00 p.m.

Inquiries may be made by phone or email during regular office hours. For urgent resident care matters outside of regular office hours, please call the main number and ask to speak with the nurse in charge or the appropriate team member.

For emergencies, please call 911.

Concerns, Compliments & Complaints

Meighen Health Centre welcomes feedback, compliments, questions, and concerns. We are committed to responding in a respectful, timely, and transparent manner.

If you have a concern related to care, services, or the operation of the home, we encourage you to follow these steps:

Step 1: Speak with the team member or department manager closest to the concern.
Many questions or concerns can be addressed directly by the care team or department involved.

Step 2: Contact the Administrator / Executive Director or appropriate leadership contact.
If your concern is not resolved, please contact the leadership team using the contact information listed above.

Step 3: Contact the Ministry of Long-Term Care Family Support and ACTION Line.
If your concern has not been resolved through the home, you may contact:

Ministry of Long-Term Care Family Support and ACTION Line
Toll-free: 1-866-434-0144
Hours: 8:30 a.m. to 7:00 p.m., seven days a week

Step 4: Contact the Patient Ombudsman, if needed.
If you have already contacted the home and the Ministry of Long-Term Care Family Support and ACTION Line and your concern remains unresolved, you may contact the Patient Ombudsman.

Patient Ombudsman
Toll-free: 1-888-321-0339
Website: Home - Patient Ombudsman